Our team is here to provide a fully-managed IT support service - whether you need general technical advice or assistance with a complex IT issue. Backed by concise Service Level Agreements (SLAs), we take full responsibility for your technology, and offer you a comprehensive level of support
We offer extensive outsourcing options for businesses of all sizes, including overspill support, first-line assistance, and third-line escalation, and both partial or fully outsourced IT support.
82%
of Inc.500 companies outsource IT support
42%
of Service Desk staff leaving within 2 years
8+ hours
to resolve issues for remote teams
70%
of time is spend on repetitive, low-value tasks like password resets
Why Excelien?
At Excelien we bring together cutting-edge technology and industry-leading services to deliver intelligent decisions designed to solve IT issues quickly.
24/7 Support
- And Relax: Continuous monitoring to ensure issues are addressed before they snowball into something bigger
- No More Sleepless Nights: Our follow-the-sun service means that no matter the time of day, you’ll get support instantly from our global team for critical issues so we can minimise disruptions in their tracks
- Support Options: Outsourced tech support at First, Second, and Third Line levels from our service desk locations in London, New Zealand, Singapore, and the US. Report IT incidents via telephone, email, or through a custom Service Portal.
Bench of Expertise
- Extensive Knowledge: Comprehensive technical expertise across the entire technology stack, with experience in 100+ different technologies
- Future Proof: Always have access to skillsets for the latest technologies
Cost Management
- Planned Expenses: Fixed monthly costs that make it easier to manage IT budgets
- Staffing Costs: Reduced costs associated with hiring, training, and retaining in-house IT staff
- Tech Stack: No additional costs for monitoring, service desk and reporting tools
Scaling Flexibility
- Adaptive Demand: We can scale support services to match business requirements, whether that is seasonal, aggressive growth or business change
- Tech-As-A-Service: Utilise our tech stack without long-term commitments for services such as cloud computing, cybersecurity, or other specialist software solutions.
Secure Services
- Security Services: Tap into our partnerships that deliver cybersecurity solutions, including firewall management, threat detection, and response services, safeguarding your business against the constantly evolving threat of cyber attacks.
- Meet Compliance: Support to ensure that your business complies with the necessary industry standards and regulations.
Disaster Recovery and Business Continuity
- Protect Business: Collaborate to mitigate the significant impact of disruptions on an organization’s operations, stakeholders, and reputation.
- Strategic Design: Replicate virtual or physical environments to make sure all of your critical business workloads are protected.
- including chatbots, we can provide rapid detection and resolution of issues.
Ai Automation
- Create Efficiencies: Through top-tier ITSM tools and AI-driven automation, including chatbots, we can provide rapid detection and resolution of issues.
- Accountability: See up to date reports detailing visits and resolutions.
Onsite Support
- We’re There: with skilled engineers across the world in First, Second, and Third Line, who are skilled in supporting Windows, Apple, Linux, and more across various industry verticals.
- Accountability: See up to date reports detailing visits and resolutions.
