Managed Support Services
With years of experience and expertise, we bring peace of mind to your business as a Managed Support provider by giving all the transparency, accountability and reporting you need.
Ease of integration
We like to keep things simple. Our clients receive a Service Delivery Manager who is accountable for the service level. They will ensure they understand the culture and technology of the workspace.
To make it even simpler, you’ll be allocated a specific internal support team, ensuring you get through to the same people, every time, meaning knowledge and support is of the highest standard.
Our Technology
We’ve invested in the best of breed technologies to support your infrastructure. We can provide a service desk system for you to use or integrate with yours to make the journey simple. We have several monitoring tools ensuring we can keep have up to date reports on the IT estate.
We can pro-actively monitor the real-time status of the network, security and end-user devices so that we detect and resolve issues before they impact users.
Temporary Cover
If its holiday cover or you are looking to fill a position in the future and require short term IT resource, Excelien is at hand, we merge into the department, document our work and provide a full handover when the position is filled.
Project Documentation
With the pace the IT world is changing, projects are neverending and keeping up with the documentation for these can be a further project on its own. Excelien provides a bespoke service in which our team will document the projects completed following ITIL practises.
Out of Hours Cover
Once the clock hits 5pm, switch over to Excelien for OOH support, where we can provide end-user support for whatever task is required, and switch back to you the next morning.
