Managed Support Services

With years of experience and expertise, we bring peace of mind to your business as a Managed Support provider by giving all the transparency, accountability and reporting you need.

Ease of integration

We like to keep things simple. Our clients receive a Service Delivery Manager who is accountable for the service level. They will ensure they understand the culture and technology of the workspace.

To make it even simpler, you’ll be allocated a specific internal support team, ensuring you get through to the same people, every time, meaning knowledge and support is of the highest standard.

Our Technology

We’ve invested in the best of breed technologies to support your infrastructure. We can provide a service desk system for you to use or integrate with yours to make the journey simple. We have several monitoring tools ensuring we can keep have up to date reports on the IT estate.
We can pro-actively monitor the real-time status of the network, security and end-user devices so that we detect and resolve issues before they impact users.

Temporary Cover

If its holiday cover or you are looking to fill a position in the future and require short term IT resource, Excelien is at hand, we merge into the department, document our work and provide a full handover when the position is filled.

Project Documentation

With the pace the IT world is changing, projects are neverending and keeping up with the documentation for these can be a further project on its own. Excelien provides a bespoke service in which our team will document the projects completed following ITIL practises.

Out of Hours Cover

Once the clock hits 5pm, switch over to Excelien for OOH support, where we can provide end-user support for whatever task is required, and switch back to you the next morning.

Test Drive Our Virtual IT Department

Contact us today to see how your business can benefit from our Excelien support.

Before making any type of commitment, have a chat with our team about our free non obligation IT service trial.

Its the safest way to see how we work and your business can instantly benefit from our solution.

We manage your IT systems, leaving you free to do what you do best, run your business.

Request a Quote Today!

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