International Support Services

Excelien has provided IT resource to over 100+ countries, from simple tasks such as imaging laptops to sorting a SAN issue to assisting with rack and stack services within the data centre.

3000+

ENGINEERS AVAILABLE GLOBALLY

4hrs

AVERAGE TIME TO SITE IN MAJOR CITIES

1000+

TICKETS CLOSED

120+

COUNTRIES SERVICES AVAILABLE WITHIN

24x7x365

AVAILABILITY

Any Situation – We’re There

The need for these services can differ from client to client, site to site, which is why our resource pool expertise is widespread, ensuring we can adapt to the specific issues or challenge.

Local, Globally

We have in-country resource in over 100+ countries, allowing us to meet requirements of SLA’s of up to 4 hours in major cities.

Time Zone Issues

We have a 24x7x365 service desk based in London. Our resource coordinators are always at hand to ensure there is someone available at any given time.

Vetted Personnel

Our resource pool has already been pre-vetted meaning, from the ticket being raised we can breakdown what type of resource is required, whether they need to speak the local language as well as English or require accreditations in a particular vendor.