Tag Archive for: softphone

We genuinely hope that you and your co-workers remain safe and healthy during these unprecedented circumstances. As a leading advisory organisation, we have worked side by side with our eco-system of vendors within the network services and cloud communications space, alongside Masergy we have a created a unique offering to accelerate your virtual workforce strategy further. We have created a short-term offer with a minimum 3-month commitment, and available for immediate response to build a productive and secure remote workforce for your global company.

VPN Offer: Fast and Fully-Managed Remote Connectivity

Require secure connectivity over the public internet to enable your workforce? Masergy Networking as a Service (NaaS) Virtual Private Networking (VPN) offers a turnkey solution for securely connecting remote workers to your corporate WAN. Entrust Masergy for fast and fully-managed connectivity.

  • Get bulk VPN connections spun up within 24 hours
  • Employees can use their home internet securely by connecting directly into Masergy’s software-defined network for high-performance application delivery.
  • A global team supporting 24/7 network performance monitoring

Unified Communications Offer: Empower Remote Workers

Companies want a seamless transition from office to home and maintain the productivity of the workforce while working at home. Masergy’s remote collaboration solutions support your team to stay productive wherever they are and on any device. To collaborate effectively, your workforce needs a seamless experience and the same resources and communication options they have in the office. Masergy makes it easy for you to deliver a work-from-home business model.

  • Masergy’s Remote Productivity Suite includes face-to-face meetings over video, softphone, presence, chat, and even desktop sharing
  • UCaaS technologies are embedded into Masergy’s software-defined network, so users get high-performance application delivery

Cloud Contact Center Quick Deploy Offer: Enable Remote Agents

Ramp up remote agents in just one week using Masergy’s Quick Deploy Offer. Powered by Cisco Webex Contact Center, this solution cost-effectively implements critical cloud-based services to facilitate the world-class experience today’s customers have come to expect.

This offer includes:

  • Rapid installation that typically occurs in five business days from order to live service
  • A FREE softphone or you can continue using your existing end-points
  • Tiered service options for standard and premium agents
  • VoIP, PSTN, and fully managed services with 24/7 network performance monitoring
  • Free toll/local number access and PSTN call, respectively for the first 90 days

 

Our cloud advisory team at Excelien are experienced in a range of Unified Communications and Contact Centre rollouts. Please speak to one of our cloud consultants today to see how we can increase productivity, manage costs and move to a futureproofed solution, whether temporary or permanent.

 

 

 

 

 

As Excelien continues to grow its vendor eco-system becoming working with 8×8 as one of its fasting growing partners. 8×8 has offered a solution to all shapes of companies from SMB to Enterprise, from finance to legal to public and globally across 100+ countries. 8×8 can deliver unified communication services as well as contact centre rather than piecing various platforms together, eliminating silos and managed from a single UI. We look further into our partner 8×8.

8×8 is remodelling the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact centre and enterprise-class API solutions driven by one global cloud communications platform.

 

8×8 is recognised industry-wide by experts such as Frost & Sullivan for “Innovation in CCaaS and UCaaS”, IDC for as a significant player for CCaaS and UCaaS, Gartner as Magic Quadrant Leader for eight years consecutively and verified by Tolly as the provider with the highest call quality at 4.2. The accolades carry on with recognition from Deloitte, Silicon Valley Top 150, IHS, Infonetics Research and Forbes.

8×8 enables workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter. Real-time analytics and intelligence provide businesses unique insights across all interactions and channels so they can delight end-customers and accelerate their business.

8×8’s hosted UCaaS and CCaaS solution enables businesses to swiftly, efficiently and reliably migrate telephone systems to the cloud. Unifying communications in the cloud on 8×8’s global communications platform, you can enhance customer satisfaction and external and internal collaboration regardless of location.

8×8 removes information silos to reveal vital, real-time intelligence across all clouds, applications and devices to increase individual and team productivity, customer experience and business performance.

8×8 has security and compliance at the forefront, ensuring it’s a fitting solution across all verticals from finance to the public sector to legal. 8×8 has 15 data centres globally, and both data sovereignty and GDPR compliant. 8×8 also offers voice recording and storage functionality to help MiFID II regulated customers meet their regulatory obligations.

8×8 guarantees high reliability and business continuity by delivering its cloud-based communications through the use of secure, fully redundant data centres. SSAE 16 certified, these top-tier data centres are placed in geographically diverse locations around the world. More than a million users rely on the 8×8 to reduce complexity and cost, accelerate high performance and enhance customer experiences.

Our cloud advisory team at Excelien are experienced in a range of Unified Communications and Contact Centre rollouts. Please speak to one of our cloud consultants today to see how we can increase productivity, manage costs and move to a futureproofed solution.