Zoom was one of the most common words used in 2019. For many some older generations maybe the new MSN, the uptake wasn’t just businesses allowing users to continue WFH but consumers having access and meeting friends and family online. Excelien is excited to have Zoom now part of our portfolio of vendors. We see […]
IT Procurement consists of 4 pillars: People, Process, Technology and Supply Chain. At Excelien, we strive to meet and deliver on all these. We have an experienced and more importantly, an enthusiastic team to support our clients. We put in SLA’s into our procurement agreements to ensure our service is measurable. We invest in technology to […]
The time is now to change the contact centre vision. When you think call centre, it’s usually not good – PPI, Have you had a crash recently that wasn’t your fault – this still happens but think contact centres, what comes to mind? If it’s the BBC programme, then we need to change your mindset. […]
Hackers a difficult people to understand, they don’t discriminate, they’re looking for any open door, every opportunity, to steal data, make money whether small or large amounts, cause disruption in business and ultimately chaos! Enterprise businesses to SMB can fall prey, and at Excelien, we work our clients to ensure they’re aware of the latest […]
Excelien has a long-established relationship working with RingCentral delivering UCaaS and CCaaS solutions within the finance industry. We’ve helped organisations consolidate global telecom estates to a single platform, revolutionise their contact centre and boost productivity and efficiency with RingCentral. We look at how Fintech startups, as well as established banking, accounting, and insurance companies, rely […]
Companies are continually increasing their international presence into further markets, whether it’s to lure new customers, looking to expand product expertise, or to support growth in emerging markets. Following the correct approach is vital, so without the right method, you could be left open to unpredictable or unmanagable costs, loss in productivity, or even jeopardise […]
Excelien continues growing its vendor community partnering with Talkdesk, an enterprise cloud contact centre (CCaaS) that empowers companies to make customer experience their competitive advantage. The partnership held the solution to the common problems our clients have endured. The ease of integrations, reducing costs, decreasing ramp-up time for the agent, improving employee satisfaction and having […]
We work with over 150+ vendors and partners, continually in contact with them. Rather than selling the technology, we looked into how they’ve adapted and what they see as the latest trends. Our partner network says COVID-19 has changed their organisation focus, with some hitting their yearly targets within two months – some having […]
Security of the Azure Cloud Microsoft Azure cloud services provide excellent financial and technical advantages, providing you a route to on-demand deployments of applications and IT resources via the internet with consumption-based pricing. Security is a high priority for deploying on Microsoft, and Azure, and distributes this security responsibilities with you to provide the highest […]
Excelien is excited with its latest partnership with Dialpad, a company making monumental moves in Silicon Valley and counts Netflix, Uber and Xero in their client base. Dialpad has already made its name in the UCaaS market for being the leading technology behind Yahoo Voice, Grand Central, and Google Voice. What came next is a […]
